Vigorus Refund Policy

What is the Vigorus refund policy?

Vigorus orders placed through this site can be refunded within 60 days of purchase under the money-back guarantee. You call the order desk, ship the bottles back at your own cost, and the refund is issued once the return is credited.

The process runs in a set order: who to contact, what to send, where to send it and how long each stage takes. For the reasons to use the guarantee and how pack size affects it, see the guarantee page.

Who can ask for a Vigorus refund?

Anyone who bought a 2, 3 or 6 bottle pack through the order links on this site can ask, within 60 days of purchase. The order must be traceable by its order ID.

• The order was placed through the checkout used by Myvigorus, the U.S. stocking partner for Vigorus.
• The request is made within 60 days from the date of purchase.
• You can give the order ID, the full name and the email used at checkout.
• You call the order desk before you ship anything back.

Bottles bought from another seller follow that seller's own terms. We cannot process or promise refunds for them. The where to buy page explains the difference.

How do you request a refund?

Call first, then ship. Sending bottles back without calling can slow the refund, because the desk has nothing to match the parcel to.

1. 1

   Call +1 (323) 391-7352

   Say you want a refund under the 60-day guarantee. Give your order ID.

2. 2

   Confirm the returns address

   Write it down as the desk reads it: 387 Park Avenue South, Floor 6, New York, NY 10016.

3. 3

   Add a note to the box

   Include your full name, the email used at checkout and your order ID.

4. 4

   Send it tracked

   The buyer pays return postage. Keep the receipt and the tracking number.

5. 5

   Wait for the email

   The refund is issued 3 to 5 business days after the return is credited.

If you prefer email for follow-up questions, the sales email is [email protected]. Put your order ID in the subject line. The claim itself starts with a phone call.

How long does a Vigorus refund take?

After the return is credited, the refund is issued within 3 to 5 business days. Your card issuer then takes about 5 to 10 more days to show it on your statement.

The time a return spends in the mail depends on the service you pick. A faster tracked service costs more but shortens the wait. If the tracking shows delivery and a week has passed with no email, call the order desk with your order ID and tracking number.

What records should you keep?

Keep the order email, the postage receipt and the tracking number until the refund shows on your card. These three items answer almost any question about a return.

• The order email, with your order ID and the pack you bought.
• A photo of the note you put in the box.
• The postage receipt and the tracking number.
• The date of your call and the name of the person you spoke to.
• Your card statement for the month the refund should appear.

What if the refund seems late?

Count the days first, then call. The refund is issued 3 to 5 business days after the return is credited, and your card may take 5 to 10 more days.

1. 1

   Check the tracking

   Make sure the return shows as delivered to the returns address.

2. 2

   Count business days

   Weekends and public holidays do not count toward the 3 to 5 days.

3. 3

   Check your statement

   Look for a credit, not just a pending line. Some banks show refunds late.

4. 4

   Call the order desk

   Give your order ID, the tracking number and the delivery date.

If the desk confirms the refund was issued and nothing has shown after 10 days, ask your card issuer to trace it.

Who pays for what in a refund?

The buyer pays return postage. The rest depends on the details of the order, so ask the desk before you ship.

Pack prices are published. As listed on the sales page on September 22, 2026, they were $158 for 2 bottles, $207 for 3 and $294 for 6. Confirm them at checkout. The pricing page has the full breakdown. Shipping fees are not published, so the desk is the right place to ask whether the original shipping fee is refunded.

What about damaged, wrong or missing items?

Call the order desk with your order ID and photos. Do not use a bottle whose safety seal is damaged or missing. The label says so.

For a parcel that never arrived, check the tracking first. Then call the desk with the order ID and tracking number. The shipping page lists what to check before you call.

Can you cancel an order before it ships?

Call the order desk as soon as you can. Whether an order can be cancelled depends on whether it has already shipped.

If it has shipped, the refund steps above apply once the bottles come back. Have your order ID, full name and checkout email ready when you call. Ask the desk to confirm the cancellation by email, and keep that email.

A change of pack size works the same way. If you ordered 6 bottles and meant to order 2, call before the parcel ships. Once it has left, the desk can explain your options under the 60-day guarantee. Fixing a mistake early keeps return postage out of the picture.

Which contact handles what?

The order desk handles refunds. The website email handles pages, typos, privacy and press, not orders.

The office at 59 Maiden Lane, Floor 27, New York, NY 10038 is not a returns address. Send bottles only to Park Avenue South. See the contact page for every channel.

Vigorus refunds: common questions