Phone, email and mail
Contact Vigorus: Order Desk, Emails and Addresses
Call the Vigorus order desk at +1 (323) 391-7352 for orders, tracking and refunds, or email [email protected]. Email [email protected], Monday to Friday, 9:00am to 5:00pm ET, about this website, privacy or press. Mail returns to 387 Park Avenue South, Floor 6, New York, NY 10016. The label's [email protected] is the distributor's own contact.
How do you contact Vigorus?
Call the order desk at +1 (323) 391-7352 for anything about an order. Email [email protected] for anything about this website. Returns go by mail to 387 Park Avenue South, Floor 6, New York, NY 10016.
Order desk: +1 (323) 391-7352
Orders, tracking, order changes and refunds for purchases made through this site. It is the order-status line on the Vigorus sales page.
Sales email: [email protected]
Written questions about an order you placed through this site. Put your order ID in the subject line.
Website email: [email protected]
Page errors, typos, privacy requests and press. Monday to Friday, 9:00am to 5:00pm ET.
Label contact
The distributor line on the bottle: Vigorus, Aurora, CO 80011, [email protected], +1 (833) 286-7076. This is the brand's own contact, not our order desk.
These contacts reach different people. The order desk and the sales email can see your order, payment and parcel. The website team cannot. Choosing the right one first saves you a second message.
Which Vigorus contact fits your question?
Use the phone or sales email for money, parcels and refunds. Use the website email for pages, privacy and press.
| Your question | Right contact | Have ready |
|---|---|---|
| Place or change an order | Order desk, +1 (323) 391-7352 | Name, email, pack size |
| Where is my parcel? | Tracking link in your order email, then the order desk | Order ID |
| Start a 60-day refund | Order desk, +1 (323) 391-7352 | Order ID and checkout email |
| Written order question | [email protected] | Order ID in the subject line |
| Match my bottle to a lot | Order desk | Order ID and the codes on your bottle |
| A page looks wrong | [email protected] | Page name and the line in question |
| Privacy request | [email protected] | The email address the request is about |
| Press or research | [email protected] | Your outlet and deadline |
If you email the website team about an order, we will point you to the order desk. Only the desk can act on a purchase.
Not sure? If your question involves a payment, a bottle you bought or a box in the mail, start with the phone.
Why does the Vigorus label show a different email?
The label prints the distributor's own contact, and its email uses the domain vigrux.com, not vigorus. The line reads: "Distributed by: Vigorus, Aurora, CO 80011, [email protected], +1 (833) 286-7076".
That is the contact for the brand named on the bottle. For orders placed through this site, the order desk at +1 (323) 391-7352 and the sales email [email protected] are the ones that can see your purchase. Keep both in mind, and do not assume the label email can track an order made here.
Bring the label to your doctor
Take the bottle or clear photos of the Supplement Facts panel and the caution. Your doctor will want the niacin and zinc amounts and the six blend names.
Also bring a list of your medicines and other supplements. The caution asks you to consult a physician first if you take any medication.
What should you include when you contact Vigorus?
Include your order ID and the email you used at checkout for any order question. For a page question, name the page and quote the line.
Order questions
Order ID, the email used at checkout, the pack you bought (2, 3 or 6 bottles) and the date you ordered.
Bottle questions
A clear photo of the label, the side code EVRB_298_03_061526 if yours matches, and the lot from the base if it is printed.
Website questions
The page address, the sentence that looks wrong and, if it helps, a photo of your label for comparison.
Please do not email card numbers, full dates of birth or ID numbers. No one on these teams needs them to help you. If a message asks you for those details, call +1 (323) 391-7352 to check it is real before you reply.
Questions about whether Vigorus suits your health belong with your doctor. The order desk can explain the label, but it cannot give medical advice. The side effects page lists what to bring up.
What does the Vigorus order desk handle?
The order desk handles each step of a purchase, from checkout to refund. It serves Myvigorus, the U.S. stocking partner for Vigorus.
Call it to order by phone, correct a shipping address, check on a parcel or open a refund. Vigorus ships from the US unless the sales page says otherwise. Your order email holds the tracking link. Fees and delivery times appear at checkout and are not published here. The shipping page has more.
Before you call, find your order ID in the confirmation email. If you cannot find it, search your inbox for the email address you used at checkout.
How do you send Vigorus back for a refund?
Call the order desk to open a claim, then mail the bottles to the returns address with tracking. The guarantee runs 60 days from purchase.
Call first
Phone +1 (323) 391-7352 with your order ID. The desk opens the claim and confirms the window, which is 60 days from purchase.
Pack the bottles
Put your full name, email and order ID inside the box.
Ship with tracking
Mail it to 387 Park Avenue South, Floor 6, New York, NY 10016. You pay return shipping, so keep the tracking number.
Wait for the credit
Refunds are processed 3 to 5 business days after the return is credited, then take 5 to 10 days to show on your card.
The Maiden Lane office is not a returns address. Parcels go only to Park Avenue South. The refund policy has the full rules, and the guarantee page explains the 60-day window.
What can the Vigorus website email help with?
The website email covers anything on myvigorus.com: errors, unclear wording, privacy requests and press. Hours are Monday to Friday, 9:00am to 5:00pm Eastern Time.
- A number on a page that does not match your bottle.
- A link that is broken or a page that will not load.
- A request to see or delete the emails you sent us.
- A press question about how the Editorial Desk works.
We do not promise a set reply time. The privacy policy explains what we keep from your email and why.
Where is Myvigorus based?
Myvigorus lists its office at 59 Maiden Lane, Floor 27, New York, NY 10038. It runs this website and stocks Vigorus for U.S. buyers.
The office handles mail for the website team only. It is not a store, and it does not take returns. All hours on this page are Eastern Time. If you write from another time zone, add it to your message so we can reply at a sensible hour.
The distributor named on the label is in Aurora, Colorado. That address is printed for the brand. It is not a place to send returns or order mail for purchases made through this site.
Contacting Vigorus: common questions
What is the Vigorus phone number?
+1 (323) 391-7352. It is the order desk for orders, tracking, changes and refunds made through this site.
Is there a Vigorus sales email?
Yes, [email protected]. Use it for written questions about an order placed through this site.
Who answers [email protected]?
It is the email printed in the label's distributor line. It belongs to the brand named on the bottle, not our order desk.
Where do I mail a return?
387 Park Avenue South, Floor 6, New York, NY 10016. Call first, add your full name, email and order ID, and ship with tracking.
How long does a refund take?
3 to 5 business days after your return is credited, then 5 to 10 days on your card.
Can I change my order after checkout?
Call +1 (323) 391-7352 as soon as you can with your order ID. The desk handles address and order changes.
Keep reading
Ready when you are
Order Vigorus from the authorized US retailer
30 capsules in every bottle, 1 capsule a day. 60-day money-back guarantee. A real person at +1 (323) 391-7352 for orders, tracking and refunds.