Vigorus Money-Back Guarantee: 5 Steps to a Refund

How does the Vigorus money-back guarantee work?

It gives you 60 days from the date of purchase to ask for your money back. It covers the 2, 3 and 6 bottle packs ordered through this site's order links.

A claim starts with one phone call. You do not need to finish a bottle, and you do not need to wait until day 60. The window is a limit, not a waiting period.

The amber seal in the Vigorus artwork is a picture. The terms that count are the written ones at checkout and on the guarantee and refund pages.

Key facts

• Length: 60 days from the date of purchase, not from delivery or first use.
• Start a claim by phone: +1 (323) 391-7352, with your order ID.
• Returns address: 387 Park Avenue South, Floor 6, New York, NY 10016.
• The buyer pays return postage, so pick a tracked service and save the receipt.
• Refund timing: 3 to 5 business days after the return is credited, plus 5 to 10 days for your card.
• The guarantee protects your money. It does not promise the capsule will work.
• Subscription terms and the original shipping fee refund are not published in our sources; ask the desk.

What are the 5 steps to get a refund?

1. 1

   Call the order desk

   Dial +1 (323) 391-7352. Give your order ID and say you want to use the 60-day guarantee.

2. 2

   Confirm the address

   Ask the desk to read out the returns address and write it down.

3. 3

   Pack the bottles and a note

   The note holds your full name, the email used at checkout and your order ID.

4. 4

   Ship with tracking

   Use a tracked service. The buyer pays return postage. Keep the receipt.

5. 5

   Watch for the refund

   The money is released 3 to 5 business days after the return is credited, and your card may need 5 to 10 more days.

How long does a refund take, stage by stage?

Weekends and public holidays do not count toward the 3 to 5 business days. If the tracking shows delivery and a week passes with no email, call the desk with your order ID and tracking number.

When does the 60-day window close?

The window runs from the day you place the order. Count that day as day 1. Day 30 is when the first bottle is used up, and day 60 is when the window closes.

A good habit is a phone reminder at about day 45. That gives you two weeks to decide, and bottles still need time to travel back. Make the call well before the final day.

Pack size changes how much you will have used. A 2-bottle pack runs out around day 60. A 3-bottle pack leaves one bottle unopened at day 60, and a 6-bottle pack leaves four. Ask the desk how unopened bottles are handled.

Can you cancel an order, and what about a subscription?

Reach the desk before the parcel ships if you can. If it has already shipped, the refund steps apply once the bottles come back. Ask the desk to confirm any cancellation by email.

Changing the pack size follows the same rule. If you ordered 6 bottles and meant 2, call before the parcel ships. After that, the guarantee steps above apply once the bottles come back.

Only packs of 2, 3 and 6 bottles appear on the sales page. No subscription terms are described, so read the checkout page and ask the desk if you are unsure.

What do you need on hand for the call?

Keep three things in front of you: your order ID, your full name and the email you used at checkout. With those, the desk can find your order in seconds.

• Your order ID, from the order email.
• The number of bottles you are returning, opened and sealed.
• A pen, to write down the returns address and the name of the person you speak to.
• The date of the call, noted with your other records.

Ask the desk to repeat anything you are unsure about. It is easier to clear up a detail on the phone than to fix a parcel that went to the wrong place. Two points are worth asking before you order a large pack: how opened and unopened bottles are handled, and whether any part of the order, such as shipping, is not refunded.

Which records are worth keeping?

• The order email, which holds your order ID and the pack you bought.
• A photo of the note you place in the box.
• The postage receipt and the tracking number.
• The date of your call and the name of the person who took it.
• The card statement covering the month in which the refund is due.

These five items answer almost any question about a return, and they take only minutes to collect.

What does the guarantee not cover?

Nothing here promises that Vigorus will work for you. No study has tested this formula. It does not cover return postage. It does not reach past day 60. And it does not cover bottles bought from other sellers.

If you stop because of a side effect, call your doctor first, then the order desk. The guarantee still applies if you stop within the window.

Keep your proof until the refund shows on your card: the order email, the postage receipt and the tracking number. Do not send bottles to the Maiden Lane office. Returns go only to Park Avenue South.

Frequently asked questions

Sources for this page

1. NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. Source

Our view

A guarantee is only as good as the steps behind it, and these steps are short: call, confirm, pack, ship tracked, wait. What makes them work is a bit of organization on your side.

Save the order email, set a day-45 reminder and write down who you spoke to. Those three habits turn a vague promise into a clear process.

The guarantee page and the refund policy page hold the full terms. For health questions, talk to your doctor.

Last updated November 4, 2026